Excellent customer service is, as you know, about more than simply smiling and being polite. That’s the bare minimum of what we expect of any decent person – and if you’d like to stand out in the crowd, it’s time to step up your customer service game once and for all.
No matter how great your product or service is, the customers are more likely to remember you if they felt welcome and that they’re in good hands. Here are a few brilliants ways of doing exactly this, so that you can leave those competitors far behind.
#1 Strengthen their skills
You probably already have or are looking to get a customer service team. Strengthening their skills is about more than you might think, though, as a competent customer service employee will need to both do and handle a lot during their days at work.
First of all, they need to automate the basics; empathy, patience, and consistency. It’s the key to surviving in customer service as some of the people they engage with will be more difficult than others. Some may be friendly and polite but others will be far from it – and how well they handle these people will have a lot to say, at the end of the day.
They should be able to provide the same level of service regardless of how difficult the customer is which leads us to the next point on the list.
#2 They need to have thick skin
When you have to engage with someone who seems completely irrational, irritable, and barely worthy of being treated as a decent human being, the customer service employee is going to have to have very thick skin.
Even though the customer will push all of their buttons at once, they still need to remember that the customer always is right. No matter how crazy they actually seem.
To smile and swallow one’s’ pride takes a lot of guts, and it’s the main reason that a lot of people don’t survive as a customer service employee. It’s simply too soul crushing. Yet, if you manage to find the kind of team who will not only rise above the annoying customer – but also go beyond the level of service you’d expect, you better hang on to them.
#3 Clear communication
It’s how the customer feels at the end of a deal that truly matters so you have to make sure that your service team knows how to communicate as clearly as possible.
This goes beyond the direct conversations they have with the customers, though, as they’ll be able to communicate better and have a much clearer understanding of the business if you give them the tools to succeed. Visit Riteq Australia, for example, to give them a comprehensive software where they can find everything they need to know about the business.
It’s the kind of stuff that makes your business a lot more manageable which again makes it easier to take care of your customers.